Privacy Policy
This policy outlines the ways in which Larissa Braga Counselling handles the personal information of our clients. We take privacy seriously and are committed to complying with the Australian Privacy Principles under the Privacy Act 1988 (Cth).
Personal Information
Personal information includes any details that can identify an individual directly or indirectly, such as name, address, phone number, email, and date of birth. Sensitive information is a subset of personal information and includes details like racial or ethnic origin, political or religious beliefs, sexual orientation, health or genetic information, family court orders, or criminal records. Because sensitive information could expose individuals to discrimination or embarrassment if mishandled, it is treated with heightened care.
Why We Collect Personal Information
The information you share helps us to assess and support you in addressing your concerns effectively. Retaining personal information allows us to provide a relevant and informed service tailored to your needs. Due to our duty of care, clients cannot remain anonymous; while you may request to use a pseudonym, an official name as listed on identification documents is required.
How We Collect Personal Information
Personal information is collected through various channels, including:
• Information you verbally share during sessions
• Written communication via email, SMS, or letter
• Our online booking system
• Intake forms completed prior to counselling
• Social media platforms
• Guardians of clients under 18 years of age
• Referrals from your GP or other treating practitioners or services
Our Storage of Personal Information
We protect your personal information from misuse or loss by securely storing it in both hard copy and digital formats, accessible only by authorized personnel. Digital information is stored on secure servers or offline, as appropriate. We do not retain credit card or banking details after payment processing is complete. We regularly and securely dispose of unnecessary information in accordance with legal requirements.
In the unlikely event of a security breach, we will promptly investigate and take remedial action where necessary, including notifying affected individuals following the Privacy Act provisions.
Disclosure of Your Personal Information
Your personal information will not be shared with third parties without your consent, except where required or authorised by law. It is unlikely that information will be disclosed outside Australia.
Accessing Your Personal Information
You may request access to your personal information held by us. We may require you to specify the information you seek and may charge a fee for providing access. All access requests are managed according to the Privacy Act, and access may be refused only when permitted by law.
Integrity of Your Personal Information
We strive to ensure all personal information we hold is accurate and up to date. You may request corrections or updates to your information, which we will process as required by the Privacy Act.
Complaints
If you believe your personal information has been handled improperly, please contact us first so we can address your concerns promptly. If you are dissatisfied with our response, you may escalate your complaint to the Office of the Australian Information Commissioner (OAIC). For details on lodging a complaint with OAIC, please visit their website: http://www.oaic.gov.au/
Changes to This Privacy Policy
We may update this policy periodically. Updates will be communicated to clients by email or posted on our website.
Contact Us
If you have any questions regarding privacy or this policy, please contact us via email at contact@larissabraga.com.au
